I've been a fan of the ARC sound since 1992; however, I've also owned high-end equipment from Pass, Levinson, Rowland, Wadia, Classe, etc. I think the new ARC stuff is the best-sounding yet, but customer service and appreciation is at an all-time low, so that's what is so sad. All the great people of the past are gone and indifference is a generous way to put treatment of customers (at least me) now. I've asked Wasserman of Stereo Exchange about working out some kind of consideration but I continue to be ignored.