I just had the pleasure of dealing with Steve. I have owned a McCormack Prism II cd player for about 8 years now. Lately it has been starting to skip more frequently. I e-mailed McCormack Audio, and to my surprise they told me they wouldn't repair this unit. They told me the company does not repair McCormack cd players. They suggested I try to contact Steve himself. So I did, and much to my surprise he said he would fix it. He even called me personally to let me know it was ready. What a nice guy. The audio world could use a few more guys like Steve McCormack.