This is why I hate using paypal. Audiogon makes every transaction run through paypal now. Even if it is for a local pickup. Paypal doesnt protect sellers at all. As a buyer, you can go around demoing peoples gear for cost of shipping if you wanted to take advantage of paypals buyer protection. Ive had this exact same thing happen to me a number of times. You kinda have to just do what the buyer wants, or else you get the item back, and lose out on shipping. And who knows what the buyer did to your gear. I had a 70lb center channel a guy wanted real bad. I told him I would not ship it. He begged and begged, and I finally gave in and packed it up and shipped it. I triple boxed it. Buyer emailed me and said the speaker was damaged, but the box was perfect. He filed a claim with paypal, and I was out the money, and was returned a center speaker that looked like it was dropped off the roof of a house and with blown drivers. I ended up just throwing it away, and was out $1,000.