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Class D Audio Brand does not honor warranty---AVOID!!

About a year and a half ago, I purchased a budget two channel class d amp from the internet company with the same name, "Class D Audio", and wanted to warn others of my bad experience. 

After about year of using the amp, I started to get static and other nasty sounds coming from my speakers. After checking and confirming that is was the amp and not any other components, I sent it back for repair under warranty. The owner, Tom, was my contact person, as well as the person that checked it out.

Tom said he found nothing wrong with it after thoroughly looking it over and assured me it was fine. After about three weeks he returned it, but it wasn't fixed. In fact, it was probably worse. After again checking all my equipment out, I was certain that the amp was defective.

I contacted Tom about the problem, asking for some guidance about what to do next, but he initially didn't return my emails. After over two weeks he finally emailed me and again insisted that the amp checked out fine. 
I said that I wanted to send it back, but Tom again took a long time to get back. In fact I had to send him several emails. When he did, he said he had a family problem, and that he was having a difficult time returning emails. I told Tom I was sorry for his troubles and to take a LITTLE TIME if he needed it, but emphasized that I needed this fixed asap. (It had been months now since it was fully functional.)

That was the last I heard from Tom. I emailed him a couple of times, with no response, so I've given up. He stated that the warranty is three years, but he he avoids customers like the plague if they have any problems.

His website is still up, so I don't think he's out of business.
Anyone have any idea what's going on,or had a similar experience?
This guy is a deadbeat as far as I'm concerned.


jonasandezekiel
jonasandezekiel OP
161 posts
 
Islandmandan.....I thought about exactly your point, that he's a small company and probably slow to get back, but it just became ridiculous.
I'm as reasonable a guy as there is, and I felt I gave him ample time to return my emails. I also felt I was genuinely sympathetic to his issues, but I started to feel that he was taking advantage of me. 
The clincher was when my good friend who was a business owner, told me that it should be no problem for him to take just a little time out of his day to write me an email or call me. (I left him my number and he said he would call...but he didn't.) All he had to do was to literally take 10 minutes to help solve my problem. I hadn't had my amp functioning properly for MONTHS, and I was just plain pissed.
jonasandezekiel OP
161 posts
 
Bassdude....ditto to your points. The last thing I wanted to do was to slam a small business guy just trying to compete with the big guys, but I really felt like he was disrespecting me. And you're right, I really liked the amp. It was more than pretty darn good.
jonasandezekiel OP
161 posts
 
Mapman....It's a three year warranty. Like I said, it's a good sounding amp and frankly, it mated really well with the speakers I have, but as my buddy said, it should have been no trouble for one call.
jonasandezekiel OP
161 posts
 
Jea48 and mapman.....great points. But those are the things ONE MEASLY LITTLE CALL would have resolved. That’s why I’m so angry.

Yes, I do in fact have three other class d monoblocks connected to the same power conditioner. I did think that it may be causing interference. Could that be the problem? I tried moving the plug to different receptacles on the conditioner, but it didn’t help. The only thing is, I had been using it with these amps for a couple of months with no issues. The other amps are all Wyred 4 sound monos. In fact, I disconnected the other amps from the power conditioner and got the same problem.
jonasandezekiel OP
161 posts
 
I have an older Proceed amp5 in need of refurbishing. Although I love the sound of good class d amps, maybe I should just forget about them, and fix the big, inefficient, and heavy Proceed and get back to good old class A/B basics.
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