I would like to start with a humble apology to the OP of a thread I recently (overtook) for personal reasons. smrex13, I apologize to you and hope your audio journey going forward is joyous!
To donvito101, I made my remarks personal and for this I apologize.
I checked for remarks from yesterday on the "VPI Prime noise issues" (2 threads, why, I don't know) . I still find it odd that VPI did not remark on smrex13' original thread, only to his last thread that ended, "not VPI's fault".
I've had a couple of issues since purchasing my VPI Classic 3 SE Sig. one year ago. I sent, (through my dealer), an initial question about the arm tower's operation on Feb 2016. I was told it would be forwarded to VPI. As of today, I've not received one comment.
I've recently, in the past 3 months, had a vibration issue through the 3D arm when the SDS is set at 33rpm. It is not noticeable at 45 rpm. I feel it through the finger lift.
I've tried oiling the motor, cleaning the belt & new talcum, the spindle bearing is just like recommended with the proper grease etc...
I relayed all of this through my dealer who asked for pictures and I sent them. This was two weeks ago. As of today, not one word. Because of my last question through my dealer in Feb w/ no response, I'm a little weary.
OK. So, my position is.... I should go through the proper channels. The dealer, right? VPI has their sales set up through a dealer network. This, I assume, is to take a burden off of them so they can be focused on manufacturing?
We/I/ you, pay a premium for this? I assume it's around 100% added to the actual cost of manufacturing. So, if I have an issue, I should follow the way VPI has their dealer network set up and take my concerns to the dealer. If this is not the way things should work, why then, doesn't VPI just sell directly? We/me/the end user could save BIG BUCKS.
That's pretty much the whole issue. I have no idea why VPI does not want to make any effort to settle this issue.
I remember reading of early runs of the 3D being "twisted".... dgarretson may have some insight here as I seem to recall him posting about this and Harry actually responded a while back.
A few months ago, another member asked about VPI’s motors on the "VPI Avenger" thread and Matt chose to quit responding.
Sir: VPI management doesn't care about your problems, they do care about the money.....And they already have that....I own at least 6-7 VPI turntables, so when I need a part I just take it off of one of my parts turntables........Its not the best way , but its so much easier that dealing with Harry's kids.....Its beginning to look like Audio Research is going that way also......Its too bad , because we have (USA) have made some wonderful equipment.......autospec
For what it's worth, I have the same table and had some issues myself, but I reached out to VPI directly and had a great experience. It culminated with Mat calling me personally and giving me his number if the problem didn't resolve itself with the tweaks he recommended. (Basically it was a speed stability issue that I think was more related to the shitty power in my building.) I would reach out to them, and their forum is very active.
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