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Denafrips maybe have a second thought.

I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.


I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant

viablex1
in_shore's avatar
in_shore
596 posts
 
Viablex1 , Denafrips warranty clearly states They pay shipping round trip not to mention top shelf customer service from the distributor Vinsine Audio
On top of this I understand Denafrips boards are easily removed , they are with the Terminator anyway , if failers occure by returning  the board if that is the case instead of the entire Dac ,.

What did Alvin of Vinshine Audio advise you don’t mention anything or did you buy it somewhere else ?
Post removed 
nakolawala
42 posts
 
I had the Ares and it worked perfectly and then I upgraded to the Pontus. For the exchange I had to return it back to HK, but fortunately Alvin found a buyer in US. The Pontus is far more better than Ares in every respect. 
david_ten
5,480 posts
 
@nakolawala   Would love to hear more about both the Ares and Pontus. Feel free to post over on this thread also:

https://forum.audiogon.com/discussions/denafrips-dac-owner-impressions-feedback-general-discussion-q...


t_ramey
632 posts
 
@nakolawala 

Yes, I too would love to hear more about the Ares/Pontus comparison and maybe a brief description of your setup chain. 
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