It's actually more than sad, because when you buy a very, very expensive set of speakers (I bought his top of the line Revelations) it's nice to be able to reach the manufacturer with questions that invariably pop up, like bi-amping details, cross-overs, other technical issues and to find that he is not accepting e-mails or calls, except through the owner of an audio forum, and only if he owes you a speaker, is more than sad. Draw your own conclusions as to the professionalism/morality of this stance.