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Droplet CD Player: Contacting Consonance

I purchased a dealer demo Droplet CDP5.0 one year ago that recently broke down. Changing the fuses did not help and I suspect a problem either in the power supply or the power module. According to a friend, the unit is getting enough power to energize the relay but not keep it latched. Since there is no US distributor, I have been writing to Opera-Consonance in Beijing. The company has not responded once. I am using the website email address: operaamp AT vip.163.com. Is this the right address? Has anyone successfully contacted this company recently? Thanks for any advice.
compasmar
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tonykay
1,301 posts
 
Compasmar,
Take a look at the comments on some of the Consonance products by some of the sellers on Agon, particularly
"Trelja" an Agon member. Beautiful products that sound
good but have terrible customer service. Caveat Emptor!
Tony
glenfihi
525 posts
 
Don't know where you purchased your unit, but Quest for Sound in Bensalem Pa, would be a good place to contact. Stephen Monte is a great guy and may be able to help with the repair. Good luck. Glen
joeylawn36111
574 posts
 
I second Glenfihi's comment. Quest For Sound is a great dealer.
sonny
1 posts
 
I purchased a Consonance Hybrid Integrated amp that failed with less than 5 hours of listening. The unit was suppose to be under warranty. I did contact Opera/Consonance and did have a reply from Amanda at Consonance. With much negotiating, she agreed to send me a brand new and complete board assembly to replace the old board. It was suppose to be shipped and received about 2 weeks ago. I have since emailed Consonance/Amanda 4 different times with no reply. I have no confidence in the reliability or the warranty by Consonance/Opera. SonnY
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