Compasmar, you have the right e-mail address for Opera Audio/Consonance. And, no, surprising as it is, you are far from the only person in need of support from the company currently being ignored or not receiving even the most rudimentary of replies.
Being as close to the situation as most anyone, from what I have noticed, the response to inquiries for support by customer and dealer alike of the components which have been failing in the field has been steadily decreasing, providing less and less communication, and to my knowledge, virtually nothing in terms of resolution - warranty or no warranty. As the statement has been made, I now feel compelled to include a warning in the ads where I'm liquidating my former stock - caveat emptor. By that, I mean, based on what we're experiencing in the field, don't expect or depend on any support from the factory whatsoever.
The company will inevitably try to reestablish themselves here somewhere down the line. When that day comes, it is likely folks considering a purchase of a new high-end audio component will factor the level of support the company provides into the equation before deciding to patronize them.
Of course, please feel free to contact me offline if a more in-depth perspective is desired.
DISCLAIMER: I was the exclusive importer/distributor/repair facility for all Opera Audio and Consonance components in the USA and Canada up until deciding to walk away from the line, which I made official in October, 2008.
