Okay I have to ask, are you?
@dtximages said.....I guess they're assuming I'm not someone important in the industry.
Dynaudio customer service ignoring me
Has anyone else tried ordering directly from Dynaudio? I'm trying to order woofers directly from them as they're they OEM and no one else sells an equivalent speaker. I've been trying to get these for almost a year now and start off communicating pretty consistently.. Then I gave them the thumbs up to move forward and crickets! I've called both sales guys, left voicemails, emails etc. I got one random response about 3 months ago just saying supply chain issues etc. I'm about to spend thousands of $ here and get zero attention.
Is this a common complaint among Dynaudio and their sales support?
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I received a response from support@dynaudio.zendesk.com signed by Mick, within a day |
I wrote Sonus Faber inquiring about the availability of some parts, now and in the future (as their policy) and was referred to the local dealer. I did this because I was contemplating a 15000 euro purchase and I needed some reassurance. I was very disappointed. Maybe (some) big companies don't care for individual customers so much... |
- 27 posts total