I feel i have been done wrong by TMR..


The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

128x128Ag insider logo xs@2xthesound
I have bought 2 or 3 times from TMR. Seeing as I am in UK they seem perhaps too willing to send internationally. The last time was more than a year ago when I bought a surround sound processor and the menu system was faulty. I have and have had a number of various makes so I am familiar with how they work and the menu systems. When I contacted them they were pretty adamant that it was not faulty, but regardless were honorable and arranged return shipping and refund. I did not hear from them confirming the fault. Testing a processor may be a bit complicated, it is not just a question of switching on and seeing lights!

This thread convinced me that TMR is a very good company and I will have no qualms about doing business with it.
Is this logging on to someone else's account still an issue at Audiogon? Back in 2018, everytime I logged into Audiogon, it logged me in as someone else. Essentially I had access to personal info, access to purchase, purchase history, payment, etc. I flagged it to Tammy at customer service.  She flagged it to their engineers and assured me everything would be fixed and sorted out.  The fact that this is still a problem makes me less confident I should leave payment access on the site...
I have had many transactions with them and feel they are responsive, honest, and polite. You can actually speak to them. I use the financing company they have (Bread) and they are also very good to work with. 
So, for me personally, not even the smallest issue has come up.
@Josh from TMR... Ironically, the OP has done you a great service. This thread might be the best thing that ever happened to you and your company.