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I need some advise on a shipping disaster.

I recently purchased a pair of speakers on Audiogon.  The price I offered was accepted and I sent the payment promptly.  The seller in return shipped the 2 speakers promptly and sent me the tracking numbers.  One of the speakers was delivered the next day and UPS has lost the other speaker.  The seller has put in a lost package investigation however UPs has not recovered the speaker.  It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.  
I'm not sure how to go about solving this issue.  I purchased and paid for a full set of speakers and only have 1.  
Any suggestion on what I should do next?  Has anyone ever experienced an issue such as this?  Does Audiogon have policies around issues such as this?

Thank you,
Vince
vtdragani
polk432
1,142 posts
 
Hopefully the other speaker is on another truck and will be found. If you sell a pair of speakers for 5 grand you must insure them for 10 grand in case one gets lost or damaged because you will only be covered for the one that is lost or damaged. I hope all works out for you. Both speakers should be strapped onto a pallet then have shrink wrap around both of them to prevent losing one.
bbroussard
188 posts
 
The issue is between the seller and the shipper, not you.
jerroldls's avatar
jerroldls
33 posts
 
Having been through this from both sides as seller and buyer; the shipping company will only deal with the shipper as he is the one who paid for the service and their contract is with him. As he accepted your money with the good faith promise to provide you with a pair of speakers in whatever condition(s) were described, it is his responsibility to make good on the sales contract. I suggest you contact him and either agree on some set additional time for the speaker to be found or inform him you want a full refund and that he provide you the means to return the delivered speaker. If you paid with paypal they can help. If not certainly contact the audiogon Admin as offered above.
chayro
2,983 posts
 
While the morality may be the same for professional and non-professional sellers, the laws may not be, depending on where you live.  Professional sellers, ie, stores, usually bear the risk of loss in shipping.  Non-professionals may not, assuming they shipped everything as they should.  I hope this works out for you, but that's why I don't ship speakers.  Just too much risk of damage or loss that I can't afford to take.  Good luck.  Really. 
mr_m
1,900 posts
 
My son, who lives in Arizona just came back from a year in New York. He is a government contractor. Just before he came home, He sent two foot lockers to his home in Az. One foot locker showed up on his door step, the handle of the other foot locker with shipping tag showed up sitting on top of the first foot locker. JUST the handle. UPS had no idea what happened to the other foot locker...Go figure.
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