Ifi Zen Stream with Tidal Connect Frustration

I have tickets open with Ifi but no clear explanation so far. 

Yeah, iFi customer support is basically non existent so don’t hold your breath.  I had a similar experience using Qobuz with mConnect+, and while it worked initially it went south in a similar way you describe (I was using Wi-Fi BTW, which was the source of the problem).  I was a reviewer at the time and was in contact with the iFi US distributor on another matter and ended up asking him for help after their woeful and archaic ticket system yielded absolutely no help whatsoever.  To his credit the distributor went to bat for me, but even he couldn’t get access to any further help!  Sad and completely inexcusable for a company of this size.  I eventually just gave up after trying several bandaids and have decided to just go hardwired using a Wi-Fi extender that I understand will get around all the hassles. Haven’t gotten to try it yet, but by all accounts this works.  Are you using Wi-Fi over the air or are you using an Ethernet cable?  If the former you might try what I described to avoid all the frustration.  It’s a shame, because like you I was very happy with the performance while it worked.  Argh.  Hope this helps, and best of luck going forward. 

Big oversight in my op description…. I’m wired to my router by Ethernet so it’s not a WiFi issue. The interface is a convoluted mess. I’ve got my iPad connected to the ZS using the Ifi.local network connection for setup, which seems solid. Then I’m using the iPad Tidal app, which seems pretty solid, to select music. The tricky part, where the problem seems to reside, is in the Tidal Connect app process where you start playing music on your iPad, then select an alternative destination. This music output icon brings up all the connected network devices… in this case including the ZS. Just doesn’t reliably connect or stay connected when you navigate to new music…

I’ve already accepted the likelihood that I’ll have to eat this purchase, since I’d be reluctant to sell it on.  I do have to say that Ifi support has responded to tickets within a day… sometimes with useful suggestions. But I suspect the Tidal Connect to ZS interface is just ill-conceived and not ready for consumer use. 
 

Any suggestions are much appreciated. Stunningly bad interface for a product with so much potential. 

In researching this further, it appears that the Tidal Connect app is problematic in general. Web chatter about it is not flattering and offers no real definitive solutions. So it may not be that the root problem was created by ifi.  HOWEVER, ifi is marketing the ZS product as supporting Tidal when it relies on a flawed interface.  

Based on my experience (and mine alone) it is very misleading to promote the ZS as supporting Tidal streaming. It’s still quite possible I’m just not using the interface correctly.  I’d love to hear that there’s a simple solution to make it work smoothly.

But my current situation is that I own a product that does not reliably do what it claims. It’s a shame, because the ZS sounds very good when you can get it to work. YMMV…

PROBLEM SOLVED !

I wanted to share my experience and solution in case anyone else has this problem.  The bottom line is DON'T USE AN IPAD WITH TIDAL CONNECT !

The tidal app for ipad is distinct from the iphone or Android apps.  The ipad app does not show the ZS as an direct output device, so it was using airplay to connect Tidal to the ZS.  This bypasses the native ZS connection to Tidal and causes myriad issues with navigation, drops, etc... Not to mention lower SQ.

After messing up my router fooling with static DNS addresses, and 2 weeks of other misguided efforts, I'm now successfully using the ZS and enjoying the nice SQ.  Not a slick interface, but it now WORKS.

Thanks to all (and ifi, in spite of criticisms of their support) offering their help 

Thanks so much for the follow up, and I’ll have to revisit this now myself. Did iFi actually figure this out or did you figure it out some other way? Just curious cause they didn’t do squat for my very similar problem with Qobuz and mConnect+. Anyway, congrats on getting this very annoying problem sorted, and a pox upon Tidal for releasing an app that doesn’t work properly with an iPad — like I needed yet another reason to dislike Tidal!