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legacy speakers

I recently decided to purchase some legacy speakers thru Morrow audio and was wondering if anyone else out there has had problems getting your receipt for your purchase and any shipping details? It took me two days to get a receipt after having to call morrow audio then having to email mike morrow to just get a receipt. Then calling legacy to find out about shipping and they said they would get the two pair of studio hd's right out to me. After over two weeks i had to call legacy back because i still had no shipping details and was told it would be at least six more weeks. I then asked legacy if they were paid and they said no. I then called morrow audio for a refund and was told to email mike morrow and he finally called. I was told there are no refunds but after calling my banks fraud department mike decided to refund all but $100.00 for processing my debit card. Has anyone else had this kind of problems from morrow audio?
128x128vonhagen1
tubegroover
2,320 posts
 
It's a tough time in audio as well as the overall economy. Maybe he has a cash flow problem, who knows but these kind of things can happen in a small business. The real problem is a lack of direct communication from Morrow to satisfy a customer, why do you have to call and then be told to e-mail Mike Morrow directly? This is total BS. If there is little to no communication concerning money exchanges there most likely IS a problem. Something is definitely not right with your transaction and pressure should be put on Morrow to make things right. I concur with Zydo.
sgr's avatar
sgr
689 posts
 
Mbovaird,
"I recently decided to buy some legacy speakers . . . "

"Why"

Why not?
Have you heard Legacy Focus, Whisper, or Aeris, I'll bet if you did you'd know why. They have all earned great write ups in magazines like Absolute Sound and Stereophile. Bill Duddleston's speaker designs hold their own with any high end speaker that I've experienced at a fraction of the price of speakers like Magico, Wilson, Revel, and many others.

Steven
vonhagen1's avatar
vonhagen1 OP
8 posts
 
what really burned me was when i found out that mike morrow had not paid legacy and mike told me that i would have to understand that these are custom made speakers that take time to build. I am a cabinet maker in the high end millwork trade for 32 years and legacy told me they were doing a run of 60 studio hd's so who is bull craping who here. mike also asked me if i had contacted my bank and i told him i did and he was worried about getting charged twice and how long it would take him to get it straightened out and i told him then you will know how i feel. i told mike i would be posting this on audition and he said if i did i would be laughed of of here because he has such a great following.
tubegroover
2,320 posts
 
Your last post says it all to me about Mike Morrow. What the hell is his problem about giving you a receipt promptly, immediately forwarding the order to Legacy and then having the nerve to charge you the debit fee for his actions? I'd never deal with this guy if all you say is accurate. Maybe Morrow might chime in with his version of events it there is a discrepancy from his perspective. It sure seems clear cut in this case though. Silence would not benefit him at this point.
vonhagen1's avatar
vonhagen1 OP
8 posts
 
Mike Morrow also told me you just can't walk into a high end audio store and expect to walk out with high end speakers because they usually don't stock them. I told him i could go to stereo design in san diego and get new maggie 1.7's the same day and of course he put down those speakers. I did go to stereo design and was treated very well, told them i had a threshold t400 an arc ls2bm11 and i also had krill kst 100 and krc3. they led me into the maggie room then the b&w room and leaned me over to the maggies. THE MANAPLANER 1.7'S ARE IN MY LIVING ROOM NOW and they sound spectacular with the arc and threshold. right now i am listening to a classical station broadcasting down in baja ca with my sansui tu9900 that was modded by radiox tuners and they play classical music 24-7 with no commercials and crystal clear. bottom line, the hell with morrow audio and big thumbs up to stereo design and magnapler.
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