mark levinson service

Levinson and Revel will soon be stronger than ever. The "restructuring" is inconveneient but I'm told will result in stronger SOTA components that will be as dependable as Lexicon which Harmon claims as their model for Custy service. I've been told by industry sources that in the "short term" the changes are inconvenient at best and that Sydney Harman has stressed that he expects Harman Speciatly Group to advance the SOTA and has been disappointed that Levinson and Revel have taken so long in revamping their line, thus the drastic changes. Some of the "Legacy" components have not been updated since the 90's. I say all this in support, but am myself a personal victim of these changes and consider the implementation of this plan (if there was a plan) "half-baked"(a kind word)and extremely poorly timed to the detrimation of the brands and the dealers. I would expect many dealers to take on new lines. They can't stay in business without product. Time will tell. I would be glad to talk with others who are experiencing service issues.

I had a 334 amplifier that needed service last year. Their service department was first class - repaired it quickly and even paid for shipping back to me. I was not even the original owner! I think they are just as good as Bryston in this respect.

People need to understand that when a factory closes its operations in one state and re-locates in another, this TAKES TIME. Equipment must be transferred from one factory to another as well as implementation of personnel, office equipment, test equipment, etc.. The service is there and will continue to exist. People will just need to be patient and hang in there!

I am very disappointed in their service. I have a 383 integrated that needed service. I sent it in July 2003 and got it back. That was a 6 month wait!!! I called them and emailed them several times (they never answered my emails) and repeatedly asked them for information on the status of the repair. They could never give me a straight answer. I was just about to give up when someone finally called and said they were sending it. Now here's the kicker - I just set it up tonight for the first time and now it went out again. The screen says "Amp Fault". I am so frustrated and frankly very pissed off at the moment. Does anyone know what I should do??? I really don't want to wait another 6 months for them to fix it and have to keep on sending it back. I will never ever buy another Mark Levinson component ever again. That I know for sure. If anyone has any suggestions or comments I would greatly appreciate it. Thanks.

I got my DAC ML 36 s back today the 20/2 2004, it was sent to ML (Harman) in may 2003 so 9 months tells it all!!!!!!! I realy don't hope my other ML equipment got any problems or I will be too old and deaf before I got it back.
Or you can say it this way, If you want ML music all the time, you have to buy 2 sets.
Yanomami