Melos Audio Restoration going strong...

Mooncrikit, Thank you for your public apology. There are many smaller audio businesses that cannot provide instant communication responses, and have a backlog of work, at all times. If Audiogon members want the good part of this audio cottage industry, which provides alternatives found nowhere else, then we have to give a little slack to honest entrepreneurs.
Admitting that your initial view was not accurate takes character, and allows Audiogon members to put Melos Audio Restoration back onto its accustomed pedestal.

Mooncrikit, I want to thank you for your retraction and explanation about the lack of "instant" communication reponses and the now, understanding of the difficulties we face here each day with a minimal work force and an incredible amount of broken or even "hacked" Melos Audio equipment that has been serviced by unqualified so-called technicians. We have been striving for the last four years since Melos Audio had closed and MELOS AUDIO RESTORATION opened it's door giving loyal equipment owners a place for quality service along with the experience of the original chief technician who worked for Melos Audio for 20+ years.

Do to the many different models produced and the amount of non-Melos service technicians, most units were not left in exactly the same wiring configurations leaving us here at Melos Audio Restoration to spend more time per piece than originally thought. They are, however, scrutinized, hower and not shipped back to the customer until all we feel all work is completely done, regardless of the length of time. We do apologize for some of the customers that have been waiting for longer times then were first stated but we are sure that after getting the unit back, you will feel that the extra time was worth the wait.

As for the company, we are open Mon-Fri, 6am-4pm, PST. Our telephone hours are very limited (6:30am-8am, PST) but there is an answering service that will get your messages to us which we return as soon as possible. Our fax is 24 hr operation at: (702) 248-7267 and email addresses at both:
melosaudio@aol.com and melosaudio@lvcm.com. We have a website that is continuously being updated and can be reached at www.melosaudio@aol.com. We answer all emails on a regular basis as well as all phone messages.

Sincerely,

Willard Guering

Very well done.

Gents,

I applaud Mooncrikit's character and eloquence, good on you. If I owned a service business that made my customers wait unreasonably long and was so busy I couldn't proactively communicate with them I'd hire more techs and train them under the watchful eye of the "guru". I would provide top quality repairs/upgrades with a maximum of two week turnaround times, and I'd go out of my way to communicate with my customers. I'd do all this and raise my rates to reflect the meticulous attention to detail and quick, caring service. After all this is Melos, not NASA.