Distortions: I recommend that that you formally enter a repair/service request on the ARC website. Notwithstanding the fact that your warranty has expired, reputable equipment manufacturers will want to exhaust options available to satisfy the customer. Since the ARC technician has already indicated there is a failure history (if not a latent defect), putting your request in text places the onus on the company to provide a formal response. Based on my personal experience with amplifiers being blown out by lightning (electrical) and thunder (concussion) storms, I can tell you that company corporate and subordinate units really do listen and find ways to make the original purchaser happy and preserve the image of their brand. I know it can be frustrating and time-consuming but, if necessary, you can keep going up the corporate ladder until somebody pays attention and commits to resolving the problem. Do not simply accept the word of a first-level service technician or customer service representative, but ask to speak to their supervisor. Best wishes for a successful outcome.