My Experience with Dave from Audio Doctor NJ


First off, let me say that I am a novice when it comes to digital music setups. I started this thread looking for advice on my next purchase:  https://forum.audiogon.com/discussions/trying-to-decide-on-my-next-purchase/post?postid=1580061#1580...

I am considering buying a NAD 50.2.  I received a very helpful response from Dave at Audio Doctor in NJ.  Helpful, because it offered me what seems to be a better alternative, in my price range, the Innous Zenith.  I did some quick research and was impressed with what I read.  Anyone who can, please chime in on their experience with a  Innous Zenith MKII.

A couple of hours later I received a phone call from Dave.  We discussed many topics such as the pro's and con's of the NAD 50.2 versus the Innous Zenith, and things that I could do to improve my listening experience. He asked me why I chose to use a NAD 12/NAD 22 v2 with a pair of Tannoy 8 dcti speakers because they don't pair well, and he's right.  Some music sounds really awesome, but sometimes the highs are too bright and some transitions are too much "in your face."  

He recommended several speaker brands that would pair better with my setup, such as a pair of Legacy Focus SE offered by another dealer on agon, or Legacy Caliber speakers.  He also recommend tube amps or integrated amps that would pair well with my Tannoy speakers.  We spent about 30 minutes discussing other digital music considerations, leaving me with a lot of useful food for thought, as well as, helping me understand more of the complexities of building a good (enough) digital music system.   I truly appreciated his advice and desire to help me make an informed decision no matter what I purchase.  

Now, I wasn't born yesterday so I was a bit surprised that he recommended I reach out to another dealer regarding the Legacy speakers - even though he sells them.  I also appreciate that he did not try to sell me anything.  A lot of people sell the products/equipment I'm looking for - but caring customer service is hard to find.  I've yet to purchase anything from Audio Doctor, but they will definitely be on my short list when I finally decide.  
128x128oldschool1948
I will have to chime in here on the side of Dave who also spent a fair bit of time on the phone with me going over my system, my expectations and my options.
Yes of course you can assume they would desire to sell something to me at the end of the day but there was NO sales push at all.

In fact I do owe him a return call for something else he was investigating but have been under the weather of late.
I can say he did seem to be very knowledgeable in the areas of my concerns and I would have no hesitation dealing with him at all including purchasing equipment at this stage.
I had an Aurender N100h for several years and just upgraded to an Innuos Zenith mk2 SE a few months ago.  It was a major upgrade in every way especially ease of use.  Ripping CD's with the Aurender was difficult and time consuming but with the Zenith it's so quick and easy.  Also Innous gives you the option of using Roon (which I do and love) and Aurender does not.  Very happy with the Zenith. 
ron17, thanks for the input.  The SE is out my budget, but the MKII is well within range.  
The Zenith mk 3's will be released this month so you might find a mk 2 demo for a good price.  Good luck with whatever you choose.