To Viper_z:
I am the contact in the U.S. for Nagra, and if somehow we've managed to provide such bad service, please accept our apologies; however I should note I keep every bit of e-mail correspondence, and I can't locate anything about the VPS referral to Ne Plus Ultra in Austin, Texas you mention. In any event, please feel free to contact me directly at high-end.usa@nagra.com or 617-314-9296 if I can be of help, and if you are trying to get a response from Casey in Austin, please be sure to leave a message when you call.
Thank you, and best regards,
John Quick
Sales Manager, NAGRA USA