Who's On Our Side ?
A couple of posts ago I mentioned I broke the air barb to the tone-arm manifold and that I was going to contact McMaster-Carr for a replacement. That's what I did only to receive the wrong part. I contacted MC and was assured they could assist . The parts were returned for credit and upon MC's instructions I enclosd the broken part for replacement. Nearly 2 weeks goes by no phone calls , no emails , no nutt'in. So I recalled them , spoke to a customer rep who later recalled me. Despite all the assurances of assistence none was forthcomning. Instead, I get a very calm professional voice telling me McMaster-Carr "eye-balled" the part , the tech could not recall anything like it in stock, dumping the part back to me no explanation via snail mail. Despite all the bull crap about lending a helping hand to the comsumer all I got was a polite foot up my a--. The McMaster-Carr rep suggested that I go back to square one look into their online parts and locate it myself ! And with a sweet kiss-off McMaster-Carr just brushed me aside. Something to remember for future reference. McMaster-Carr assured me of help and then kicked me in the arse. For sure in the world of big business I'm a nobody but I represent a lot of regular folks that from time to time need a tad of help. Remember my experience the next time you hear of a buy-out of another US company. Most likely arrogance started the demise, forgetting the "little guy" is the backbone of business. Enought for now. My search for that part continues...
A couple of posts ago I mentioned I broke the air barb to the tone-arm manifold and that I was going to contact McMaster-Carr for a replacement. That's what I did only to receive the wrong part. I contacted MC and was assured they could assist . The parts were returned for credit and upon MC's instructions I enclosd the broken part for replacement. Nearly 2 weeks goes by no phone calls , no emails , no nutt'in. So I recalled them , spoke to a customer rep who later recalled me. Despite all the assurances of assistence none was forthcomning. Instead, I get a very calm professional voice telling me McMaster-Carr "eye-balled" the part , the tech could not recall anything like it in stock, dumping the part back to me no explanation via snail mail. Despite all the bull crap about lending a helping hand to the comsumer all I got was a polite foot up my a--. The McMaster-Carr rep suggested that I go back to square one look into their online parts and locate it myself ! And with a sweet kiss-off McMaster-Carr just brushed me aside. Something to remember for future reference. McMaster-Carr assured me of help and then kicked me in the arse. For sure in the world of big business I'm a nobody but I represent a lot of regular folks that from time to time need a tad of help. Remember my experience the next time you hear of a buy-out of another US company. Most likely arrogance started the demise, forgetting the "little guy" is the backbone of business. Enought for now. My search for that part continues...