If customer service is entirely quantified by access... I'd say there is surely a great deal of room for improvment at VSA.
If however it is based upon what takes place upon contact with VSA, I'd have to admit still some room for improvement is needed. Efforts to contact them I have made go without resolution unless contact is positively made. At that point, they have been quite satisfactory. Such is my experience.
I've no crystal ball, but when businesses go strickly via the net, forcing the store fronts to withdraw as viable outlets for that product line due to the profit being cut severely by such a move, the 'face' of the company becomes veiled or hidden completely. Add to that now but a meager accessibility from those buying the goods, it does not bode well for the customer base... past, present or future.
The only reason I can see for taking such a path is to shoot for volume. I'd say some other cost cutting measures are involved, but I've no idea about the financial arrangements between VSA and the dealerships.
Customer service usually finds itself lacking woefully too. Customer service is paramount in web only based operations I would think. A solid pipeline for the customer has to be in place beforehand. After the fact is a bit telling of a move not completely well thought out.
All may be well yet. Maybe. if Albert, or anyone in this "cottage industry at it's finest....???" really wants to make money and increase it's market share, they need add their hads to financing. that's what made Sears, "SEARS". It sure wasn't their catalog... though it helped.
Dramatic moves in business stem from real or percieved as real, dramatic issues. Whatever the case actually is, obtaining an 'estranged' customer base is no positive benefit.
How good is a 10 year warranty if there is no one available to attend to service or support issues when they arise?
Keep trying to call. I've had success getting through in the mid to late afternoon (EST).... LEAST THEY COULD DO IS GET A 800 NUMBER.... and return calls. No one leaves a message asking for help or info just to waste time. I'd bet things will get better soon enough... or they'll go through some major restructureing.
If however it is based upon what takes place upon contact with VSA, I'd have to admit still some room for improvement is needed. Efforts to contact them I have made go without resolution unless contact is positively made. At that point, they have been quite satisfactory. Such is my experience.
I've no crystal ball, but when businesses go strickly via the net, forcing the store fronts to withdraw as viable outlets for that product line due to the profit being cut severely by such a move, the 'face' of the company becomes veiled or hidden completely. Add to that now but a meager accessibility from those buying the goods, it does not bode well for the customer base... past, present or future.
The only reason I can see for taking such a path is to shoot for volume. I'd say some other cost cutting measures are involved, but I've no idea about the financial arrangements between VSA and the dealerships.
Customer service usually finds itself lacking woefully too. Customer service is paramount in web only based operations I would think. A solid pipeline for the customer has to be in place beforehand. After the fact is a bit telling of a move not completely well thought out.
All may be well yet. Maybe. if Albert, or anyone in this "cottage industry at it's finest....???" really wants to make money and increase it's market share, they need add their hads to financing. that's what made Sears, "SEARS". It sure wasn't their catalog... though it helped.
Dramatic moves in business stem from real or percieved as real, dramatic issues. Whatever the case actually is, obtaining an 'estranged' customer base is no positive benefit.
How good is a 10 year warranty if there is no one available to attend to service or support issues when they arise?
Keep trying to call. I've had success getting through in the mid to late afternoon (EST).... LEAST THEY COULD DO IS GET A 800 NUMBER.... and return calls. No one leaves a message asking for help or info just to waste time. I'd bet things will get better soon enough... or they'll go through some major restructureing.