I have no direct knowledge of this preamp, but I have a couple of suggestions on what you might check.
The info I have read indicates that the phono preamp is for a moving magnet cartridge. You don't list your cartridge, but a low output moving coil cartridge would give you the result you're describing.
You indicate that the input is labeled aux/phono. This input is probably a dual purpose input that can be switched to accommodate either a phono or a line level signal. Check your manual to make sure.
The info I have read indicates that the phono preamp is for a moving magnet cartridge. You don't list your cartridge, but a low output moving coil cartridge would give you the result you're describing.
You indicate that the input is labeled aux/phono. This input is probably a dual purpose input that can be switched to accommodate either a phono or a line level signal. Check your manual to make sure.