Rick, It sounds like your dealer is not hip to what all the others here are telling you: if you don't have enough gain from that combo, there must be something amiss. For him to tell you to use a higher gain linestage (or whatever it was) is evidence that he is missing the point. As someone else mentioned, one thing that could reduce apparent gain is if the two channels are out of phase with each other. For example, your cartridge could be internally wired out of phase. A simple experiment would be to reverse the leads for one channel (either one but NOT both) at the cartridge pins. It's worth a shot.