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Paradigm PDR-10 Warranty

I have a PDR-10 v.4 subwoofer that has stopped functioning. I opened the box and it is apparent that the amp circuit board has a few burned spots on it. I isolated the driver and hooked it up directly - it works fine.
My user manual states that it carries a 3 year warranty so I went down to my local dealer to enquire about a warranty repair. He informed me that only the driver carries a 3 year warranty and that the amp section is warranted for only one year " it's in the fine print" he says. Well, I went home and went through all my associated paperwork, I can find NOTHING that makes a distinction between the warranty period for the driver and amp section. Has anyone else had this experience? I think my dealer is wrong!
Any help would be greatly appreciated.
Thanks!
mr_g
jimmyrod
56 posts
 
You can contact Paradigm directly. They are very responsive in my experience.

Go to their website and send them an email.

Good luck
rdavwhitaker
173 posts
 
I got curious and looked at the manual for your subwoofer on the Paradigm website -- which includes the warranty. There is absolutely nothing in the warranty statement about a one year warranty for the built-in amplifier. Jimmyrod is right that you should start by contacting Paradigm directly.

I would be grateful if you would post a follow-up letting us know what happens -- Speaking only for myself, I make it a policy not to purchase products from companies that I know have questionable warranty policies.
mr_g OP
3 posts
 
UPDATE:

I contacted Paradigm and they verified that I was indeed correct about the warranty. In the meantime, my wife informed me that she had thrown out the receipt about a month earlier !!!
I went back to the dealer who sold me the sub and showed him the Email from Paradigm and informed him of the fact that I didn't have the receipt. He told me he would try to look through his files to see if he could come up with his copy. In the meantime I sent the amp module to a repair place and they told me it was completely fried.
If I really wanted to persue this I could go back to Paradigm and argue that the PDR-10 v.4 hasn't even been on the market for 3 years yet, but it isn't that great a sub anyway - I think it will go in the closet with all the other gear that some day I will have refurbished (some day).
I mostly listen to live concert DVD's/Blu-Rays and from the research I've been doing on subs, the consensus seems to be that a sealed sub will perform better musically than a ported one.
I just read a glowing review at Audioholics about the Emotiva Ultra 12 and it's within my price range (sub $500).
Does anyone have any experience with this unit?

Thanks!
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