Hi Everybody- sorry for the delay in getting back to you all-I didn't realize my post had stirred up some comment.
I dont actually get a chance to look at this forum very often ,and I hope that any owners of Supratek products have no hesitation in contacting me personally if they have an issue about anything- I take a great deal of pride in my service and always try to reply to personal emails asap, but cant follow the forums with my limited spare time.
However, should I have used the forum to announce new models? On reflection, maybe not- but I'm selling the new models now and I thought everyone had a right to know what the situation was- rather than hearing misinformation third or fourth hand.
As to possible upgrades-I've already done two and should have said that it was possible- again I presumed that any interested would contact me directly. Obviously I have to fit them in when I can, as I dont make any income on upgrades as they stop me building new preamps, but I will do it as soon as possible and at minimum cost to the owner- I dont think I can reasonably be asked to do more.
I can understand that some would get upset about new models, but it is a part of life that change happens. I only introduce new models when I think it has to be done to improve the sound and features of the preamps-with some reluctance as I can appreciate the feelings of people whose preamp has just been superseded.
But I had no choice- the new Cortese/Sauvignon, Grange/Cabernet are much better sounding and are very versatile- previously there were some power amps that they were simply not a good gain match with- now they will happily work with any power amp and bring the best out of them.
Please note that this issue does not apply to the Syrah and Chardonnay preamps- I'm very happy with them and have no plans to replace them at all. Incidentally, the Syrah and Chardonnay make up about 80% of Supratek production.
Please contact me direct at supra@supratek.biz if you would like any further feedback.
MickM
I dont actually get a chance to look at this forum very often ,and I hope that any owners of Supratek products have no hesitation in contacting me personally if they have an issue about anything- I take a great deal of pride in my service and always try to reply to personal emails asap, but cant follow the forums with my limited spare time.
However, should I have used the forum to announce new models? On reflection, maybe not- but I'm selling the new models now and I thought everyone had a right to know what the situation was- rather than hearing misinformation third or fourth hand.
As to possible upgrades-I've already done two and should have said that it was possible- again I presumed that any interested would contact me directly. Obviously I have to fit them in when I can, as I dont make any income on upgrades as they stop me building new preamps, but I will do it as soon as possible and at minimum cost to the owner- I dont think I can reasonably be asked to do more.
I can understand that some would get upset about new models, but it is a part of life that change happens. I only introduce new models when I think it has to be done to improve the sound and features of the preamps-with some reluctance as I can appreciate the feelings of people whose preamp has just been superseded.
But I had no choice- the new Cortese/Sauvignon, Grange/Cabernet are much better sounding and are very versatile- previously there were some power amps that they were simply not a good gain match with- now they will happily work with any power amp and bring the best out of them.
Please note that this issue does not apply to the Syrah and Chardonnay preamps- I'm very happy with them and have no plans to replace them at all. Incidentally, the Syrah and Chardonnay make up about 80% of Supratek production.
Please contact me direct at supra@supratek.biz if you would like any further feedback.
MickM