Problems with Ayre's Company???

I've dealt with Ayre for several yrs as a consumer & have had three of their products. Their factory support is some of the best in the industry & I see no signs of that changing, especially since I just visited while picking up my amp after having the e upgrade & some cosmetic fixes. I believe if a company were having problems, they would manifest themselves in other areas of the company

Each dealer and manufacturer operates differently & I wouldn't read anything into a dealer dropping a line or a manufacturer dropping a dealer. That's not to say there aren't extenuating circumstances but unless you know all of the details, it's just speculation.

I would caution against suggesting there is a problem with Ayre or any other company that you are concerned about as a consumer unless you know every single detail about the business practices between said participants.

Note-I am not a representative of Ayre or any company representing Ayre products.

I don't believe that Ayre has done anything wrong here from the information provided. Ayre is in the audio business. That means that Ayre has engineered a line of products that meets the designers interpretation of the best audio reproduction that they can acheive in a given market. The motive for any company is to produce these products and sell them at a profit, while maintaining the quality and service standards set by that company.
The dealer that was quote "basically forced" to drop the line could have been guilty of any number of infractions. 1)he may have been discounting on the internet into another dealers market area. In that case Ayre is displaying a strong support of it's dealers. 2)the dealer may have not sold much or ordered much Ayre product in the past year or so. This would drive Ayre to the conclusion that this dealer either a) doesn't want to sell the product or b) the dealer doesn't have the client base that supports the product. In the case of the latter, they did the dealer a favor. It seems that as long as I have been involved with this, hobby/passion call it what you will, I have seen product franchises shift from dealer to dealer in the same market area. The reasons are never clear, because I only get the losing dealer's and new dealer's side of the story.
And I believe there are 3 sides to every story, yours-mine and the truth. Regardless of the reasons it has never been indicative of a problem with a manufacturer. I have a local Ayre dealer and he has nothing but good to say about Ayre. I personnaly am considering the new universal player and will base my decision on the sound quality, build quality and quality of service I have witnessed from Ayre.
The fact that they want to sell as much product as they can only raises my confidence in the company as long as quality doesn't diminish with quantity. All of course just my opinion.

Thanks to all of you for the strong response. Lets be clear that I agree Ayre is a good company with solid customer support and products. The specific problem relates to a new sales manager. I would like to know if any of you have heard complaints from your local Ayre dealers?

Theo,

My dealer was not guilty of the infractions you mentioned.

Driver,

In response to suggesting problems with companies or practices and using caution... that is why I posted on this forum; to see if other consumers have heard similar things from their dealers.

Tvad,

I personally have used the "gateway" method and purchased many things from my local dealer.