I own the Olive 04HD and had the same initial impressions that you stated above.
After a few months, I started having problems. Minor at first, then got worse. Mine is still working and sounding fantastic, but the problems are still there. Olive customer service is PISS POOR! I was in the high-end business for over 25 years and this is the WORST company I have ever had the displeasure of dealing with.
If you do some research, you'll find that I am not alone. Actually, IMHO, there are more disgruntled customers than happy ones.
Again, mine is working okay, but the issues are still there:
1. It will not do a backup no matter what external hard drive I use and I've tried 2 of the 3 that Olive recommended and 2 others.
2. The screen is now not allowing me to use the "touch" feature. The navigation buttons work, except the right arrow that has no "spring" to it when pushed, it's just frozen.
3. On every third or fourth CD that I try to rip, the machine freezes up and you have to use the main power switch, (on the back of the unit) to power cycle the unit.
4. The Olive APP for controlling the unit SUCKS! It will only connect with the unit about half the time and again you have to power cycle the Olive to get it to work.
I was going to chuck it out the window, but it is still playing and sounding great, but sure isn't "complete".
Correspondence with Olive has been going on since early May and still no resolution. Actually, Olive has just decided to quit communicating with me completely. I haven't heard from them since July...
After a few months, I started having problems. Minor at first, then got worse. Mine is still working and sounding fantastic, but the problems are still there. Olive customer service is PISS POOR! I was in the high-end business for over 25 years and this is the WORST company I have ever had the displeasure of dealing with.
If you do some research, you'll find that I am not alone. Actually, IMHO, there are more disgruntled customers than happy ones.
Again, mine is working okay, but the issues are still there:
1. It will not do a backup no matter what external hard drive I use and I've tried 2 of the 3 that Olive recommended and 2 others.
2. The screen is now not allowing me to use the "touch" feature. The navigation buttons work, except the right arrow that has no "spring" to it when pushed, it's just frozen.
3. On every third or fourth CD that I try to rip, the machine freezes up and you have to use the main power switch, (on the back of the unit) to power cycle the unit.
4. The Olive APP for controlling the unit SUCKS! It will only connect with the unit about half the time and again you have to power cycle the Olive to get it to work.
I was going to chuck it out the window, but it is still playing and sounding great, but sure isn't "complete".
Correspondence with Olive has been going on since early May and still no resolution. Actually, Olive has just decided to quit communicating with me completely. I haven't heard from them since July...