Still no pay out on the amp. My wife goes by the UPS store every other day. Every time they say the claim has been approved. But last week they told her that they had only just then assigned an adjuster to the case (a month after the claim!) and asked her to sign a statement that the amp was un-repairable.
Why they are asking my wife, who knows nothing about audio equipment whether or not a complicated piece of electronics is repairable I have no idea. She signed it, which I think was the right thing to do. The amp is no longer in production, cost $7500 new and was sold for $2500. I suspect Bryston would charge more than that to replace the full cabinet and face plate and speaker terminal to get the amp back into the condition it was in before they trashed it. Plus, even then it would still never be worth $2500 as a device that has been damaged in that fashion.
Anyway, my wife remains patient and persistent.
At this point I'm just documenting this in the hopes that anyone reading it will avoid using UPS.