Shipping - Who's Resposible for Receipt of Item?


Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.
brf
Well the mystery has been solved. The box was delivered to the wrong address. My neighbor gave the box to my son last night. It took so long because my neighbor is moving and doesn't live at this address much anymore. FWIW, the box was labeled with the correct address 2432 XXXX. It was delivered to 2425 XXXX. These are all single homes, and do not look alike at all. Not apartments, condominuims, or even a development. So UPS screwed up big time, it still pisses me off that they have no accountability for the actions of their employees.

But, in this case anyway, all's well that ends well.

John
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Grant,

Yeah, that's a load off my mind.

FWIW, I just got off the phone with a UPS shipping agent and her manager. They both assured me that if the shipment is lost or damaged the insurance will be paid with proof of content value. This information would seem to contradict what you had previously stated, regarding no insurance payment for lost items.

Cheers,
John
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The one time UPS will pay is when they lose something. Whether they would have considered it lost under those circumstances is another matter.....