SoundSmith cartridges how good?

Hello,
I am happy to hear about Peter and his company’s problem was a one off. In the future it would be great if we could keep the negative comments to ourselves until we know for sure it is a pattern. This is people’s lively hood in a one year time frame that crippled the entire world. The average age of an Axpona attendee is 61 years old. Thank god some of the younger generations are helping the resurgence of turn tables. My one main issue is you did not call them back and talk to someone about your issue hopefully on another day.  He might have just dropped and stepped on a very expensive cart. Everyone has bad days. Explaining to them what happened might have helped you out in the long run. It sounds like Peter runs a great company and does care about his work and his customers. Please get the facts first. Just a thought. 

@hshifi
For every negative experience there can and usually are dozens of good ones you never hear about.  I bought a new turntable that had a predetermined preinstalled Soundsmith Paua mkII cart by the dealer and within the first few days I bent the tricky but ingenious stylus guard.  
So I cold called SS, and Mr. Ledermann answered and minutes after the phone call I had emails from Peter Green and Amy Reyes with my tracking number for a replacement.  Can’t get any better than that, right ? 

Love these first hand Soundsmith reviews. But every time I get my mind made up it must be the SG then I read about the magical Hyperion midrange and, arrgh! Good thing I'm not quite ready yet.

@bkeske The seller did send it to Soundsmith and it did not yet require re-tipping. My Zephyr has about 400 Hrs on it and sounds great to me. I figure I will send it in at 1000 Hrs. Really can’t beat a rebuild at 20% of original price. Does any other manufacturer do this? 
Again thanks for the heads up. Nice to have a backup of similar quality and the same re-tipping potential at a very reasonable cost.

@millercarbon—

I pray the Hyperion has that magical midrange.