Hi all,
Thank you for the common theme of the comments "return" is the obvious answer.
From what I see on Zu's policy, the return has to be made after 45 days. If done before they levy a charge. I would call it a penalty. I have been involved in business for 36 years, retail, manufacturing, marketing, sales. I can only say, every business with extremely rare exceptions is looking to make money, from the buyer. Zu is no exception. First we pay for shipping and lose this if we return. So we pay for the experience of auditioning at home with own equipment and no rush. 60 days or even more by request. Win win.
I was happy to pay for the chance of discovering a great sounding system. In fact, it was a close call between Zu DW and the LRS.
The 45 day penalty is a little trap. Forcing a delay, wearing you out a little, perhaps you will grow to like them, perhaps you will keep as a second system, perhaps you will forget the deadline. Like gift cards, so many go unused. That is the business of gift cards! (IMO).
I won't forget the deadline and will return after 45 days.
All businesses use tactics, some will feel they are tricks, or even cheats, that is life. We need to filter what we see as fair from unfair. And we are all different.
Let's try to be amicable and judge less and avoid racism too. It is the season to reflect on the good and remember, we love music and music is ages old and belongs to all humanity.
Sorry to rant on the theme but I detect another theme in the comments and hope to bring cheer to the thread.
Happy listening.
A thought.....do people share playlists here?
Best,
Bo.
Thank you for the common theme of the comments "return" is the obvious answer.
From what I see on Zu's policy, the return has to be made after 45 days. If done before they levy a charge. I would call it a penalty. I have been involved in business for 36 years, retail, manufacturing, marketing, sales. I can only say, every business with extremely rare exceptions is looking to make money, from the buyer. Zu is no exception. First we pay for shipping and lose this if we return. So we pay for the experience of auditioning at home with own equipment and no rush. 60 days or even more by request. Win win.
I was happy to pay for the chance of discovering a great sounding system. In fact, it was a close call between Zu DW and the LRS.
The 45 day penalty is a little trap. Forcing a delay, wearing you out a little, perhaps you will grow to like them, perhaps you will keep as a second system, perhaps you will forget the deadline. Like gift cards, so many go unused. That is the business of gift cards! (IMO).
I won't forget the deadline and will return after 45 days.
All businesses use tactics, some will feel they are tricks, or even cheats, that is life. We need to filter what we see as fair from unfair. And we are all different.
Let's try to be amicable and judge less and avoid racism too. It is the season to reflect on the good and remember, we love music and music is ages old and belongs to all humanity.
Sorry to rant on the theme but I detect another theme in the comments and hope to bring cheer to the thread.
Happy listening.
A thought.....do people share playlists here?
Best,
Bo.