I’m sure that I’ll enjoy the N20. The design of the Aurender by isolating each part of the unit (capacitors, digital circuit board, transformer/power supplies and hard drive space) along with the extra power supply all factor in to lowering the noise floor. My dealer tells me that Aurender has it in stock, so it’ll ship soon. I received my Samsung 870 EVO (not QVO) 4TB SSD over the weekend, so I’m ready.
Regarding the Auralic, I’ve never needed to contact support. The Auralic community and information shared on their forums have been superb. The unit itself is rock solid stable. The software updates itself in the unit, and I don’t even know when it happens. It is one fantastic streamer at its price point IME.