Tell us your worst audio dealer or mfr. experience.

Do a search on PurePower in these forums, you will get all the details regarding their product and service.

For years, all the magazines and industry heavyweights have pushed why we should support brick-and-mortar retailers. Well, I purchased a turntable from this well-established dealer in Hawaii. The whole experience was terrible, and the guy just give empty promises one after another. I ended up hooking up with another dealer just so I could buy parts that were missing and get broken parts fixed to get it to work.

I had filed against both with Better Business Bureaus and Consumer Protection Agencies, but they both have no power whatsoever.

FrankC

I get what you're saying about having a bad experience, but is it fair to condemn all retailers because of it? Also, if you don't have any good local dealers, I can recommend some excellent dealers that will do the right thing by you.

CSA Audio, Montclair, NJ, 35 years ago. Paid in full for an Audio Research RPR-1 with faceplate that they were to order for me. Weeks passed and when I called them, they gave me hassle and excuses. I went to the store, and when they finally admiited they hadn't ordered it yet and couldn't give me a delivery date, I asked for a refund. Mind you, I was as polite as could be. They asked me to leave and when I repeated my request for a refund, they called the cops!

I then called ARC and had the unit - it was the last they had - shipped to another ARC dealer. (Audio Advocate in Millburn.)

CSA did finally refund my money. I never did business with them again.

Cleeds: Who at CSA did you deal with back then? Was it a guy named Dale?
In all fairness to CSA, it should be noted that the ownership changed many years ago.

I don't recall the name of the person I dealt with - but it was one of the owners. Certainly, it's fair to note that the store's ownership has changed, if that's true. But, I've since found other audio stores who have earned my respect and business, so there's no reason at all for me to return to return to CSA.