Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?


  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
Ah! See you used the word "value" and that's what we try to strike a balance for: Performance at a price point. We spent a lot of money researching the audio market and engineering hardware, firmware and mechanicals that let's us achieve performance that's consistently rated 4X-10X above it's price point in reviews. We worked really hard to deliver that performance at a price that is reasonable in the context of the industry. That may not mean that it's affordable for everybody but it's reasonable in the market. (And we recently quit selling to discounters all around the world. Discounters are killing the industry. If there are no dealers, then new customers don't have anyone to guide them through the process of entering into the hobby!) You'll have to trust me when I say I understand that the realities of life make it hard to afford the hobby! I get it, I really do. )

I'm really not looking to start an argument or perpetuate one. If someone starts out with a Dragonfly and eventually moves up-market, I think that's great. At least they're not listening to MP3s any more.

But buying decisions need to be based on Price V Performance. If it's just about Price, go buy a Beats Pill and be done with it! Amiright?
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I thought that value being what the price conscious person is looking for was obvious enough to not need to be explicitly stated.  There are a few people who have so much money that they can just buy what they think is best regardless of price and then the 99.x% that factor in price when buying. 

I definitely agree that getting into the hobby has become extremely difficult.  The lack of brick and mortar dealers is a problem for a lot of things these days.  I hope some other model emerges that allows people to learn and get into the hobby but that doesn't also include dealers having to scrape by at best and get abused by bunghole consumers.
Thank You! soundscapemd.
when visiting this Audio shop ask for Ed. He is a true gentleman of Audio.