Two defective pieces in a row - unreasonable to demand refund?

@hobo1452

Bought from a reputable local dealer I've been working with for years. Brand new units with McIntosh security tape on inner and outer boxes, freight label addressed to the dealer with a Binghamton return address. I'm brand agnostic, so however troubling it may be if you're a Mc fan, the fact is I did get two bad units in a row, straight from Binghamton. 

You ever wonder why you don't see McIntosh sold all over the internet? It's because they have a reputation to maintain. They won't let just any Mom And Pop outfit sell their product. They only use vendors who will back their guarantee 100%. McIntosh is a quality and reputation oriented company. They didn't stay in business for 75 years by screwing people, and they damn sure wouldn't  sacrifice their reputation because of a pandemic, they would explain why they are taking longer to ship. If your package was damaged during transit, that's not on McIntosh. Tell us the name of the place you got your bargain basement items from, then maybe we have something to work with.

Still waiting for the name of the "reputable dealer". Do you really expect us to believe that McIntosh would authorize a dealer that had a "no return" policy? 

@hobo1452

There's no way it was damaged in transit, as I've said repeatedly. Believe it or don't. My dealer isn't just authorized, they are McIntosh "platinum" tier dealer. No reason for me to name them because I'm not having a problem with them, and even if I were, I wouldn't name or shame unless I was getting shafted, which I'm not. In both instances when I called Mc they said take it back to the dealer for a replacement. By the way, I haven't said a bad word about Mc either, just stated facts. Can't fault the customer service I've received so far, which was reassuring enough for me to go for the 3rd unit. Why would I do that if I had some kind of anti-Mc agenda? 

If you bought the item using a credit card you may have recourse by explaining the return and disputing the charge.