UPS. Friend Or Foe?

Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes, the other speaker boxed by UPS. 

The buyer sent pictures and said they arrived damaged.

All items were picked up by UPS and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers')  responsibility to ensure proper packaging.

My wife and I  also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...