2. misc-audio
  3. 193687-139155

Upscale Audio is up front with customers

I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.

https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity

hilde45
curiousjim's avatar
curiousjim
5,260 posts
 

I’ve bought tubes from them and have no complaints.

jl35
4,188 posts
 

they were always quite helpful with me about selecting tubes...

vandy357
77 posts
 

I have bought quite a few items from them and never been disappointed.  They are my go to dealer if I need tubes or just about anything audio.  Kevin and his crew simply know what they are doing, and how to treat people.

oberoniaomnia
168 posts
 

@thecarpathian 

It takes one to recognize one! I currently write the global monograph on the genus, should be out in 2027 through AOS.. See you Annapolis in a couple of weeks?

musikcrayz
11 posts
 

Virtually my whole system was purchased from Upscale. Speakers(Spendor Classic) , pre/Power( PrimaLuna) , Phono preamp ( Sutherland)  turntable and cartridge. Sean Smollen and Richard were incredibly forthright on pricing, returns and especially tube purchases. I could not be happier with their service over the past 6 years. I also made s true friend in Sean. That is truly difficult in these days of online purchasing. Just one man’s experience with a dealer 3000 miles from my listening space. 

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