Upscale Audio is up front with customers

Uncle Kev was rude to me when I went in and said I wanted to buy speakers, seems kinda stupid. He said here play some music I played a song on his Roon system from a singer that I had worked with professionally for 5 years and was in the studio for the mixing of the song I was listening to. I said these speakers are way to bright, he was offended I said I'm really very sure the music doesn't have this much high end in general, more offense. I said I was in the studio when this song was mixed by perhaps the greatest engineer ever in one of the greatest studios ever and I've recorded this persons voice for 1000s of hours, there is no way I'm wrong about this. He said well this isn't a studio. OK I get it but I had 200k to buy speakers that day and he was just rude for no reason bad choice uncle Kev. 

I've had a few dealings with Kevin and he has always steered me in the right direction. I did have a major problem with a defective item and he took care of it right away and with no hassle. 

I've had great interactions over the phone, but arrogance once at Axpona.....but that was around the whole Fyne Audio/Tannoy situation, so maybe understandable

I purchased a sub from them about a year ago. Great customer service and very pleasant transaction. I really enjoy their videos and Kevin has a great business model, he’s just up front and low pressure. I’ll definitely be doing business with them in the future. 

@2psyop Yeah we lost your cartridge. So sorry. I think the one we replaced it with was a lot newer and maybe $400 more expensive because of it. Right after we told you we would replace it, we found the old one. I didn't want to back-peddle. An employee’s wife went into labor with their first child and he put it in his desk. A young first-time dad messed up. So long as you are happy.

The video was done to simply let people know that there are substantial increases. I’ve heard the voices of disappointed people before, and it just happened to me when booking airfare. Within minutes, hundreds of dollars were gone.

Thanks for all the kind words. I don’t get to help customers as much as I like. So I hire people better than I am, and have no problem saying that. Two degreed Electrical Engineers, ex-factory employees and reps from Sumiko, Pro-Ject, Clearaudio, Avantgarde, VPI, MartinLogan, Auralic, Ayre Acoustics and others. We have a good time with our customers whom we consider friends