USB to Dual Coax Bridge for Qutest DAC

@audphile1 

Since my streamer may not be up for a few days (long story), I feel compelled to give the seller feedback asap.

I'm not going post anything publicly, but will send him an email.

IMO, he sold me a good DAC, at a fair price, but did not treat me as I would have expected for someone who has a 20 year track record of 100% positive reviews.

If it wasn't for you, and others on this thread, the M3 would be in a box on its way to  Boston.

Thoughts about tone and content of the email?  I have a working rough draft, but feel that it's good to check in with my Audiogon friends for feedback.

Thanks!

Rich…let’s break it down….it’s the cat that can be skinned few different ways…

From the pure sale standpoint, the item was as described? Not misrepresented? Complete with everything that was listed in the classified? Seller came thru, shipped it on time? Everything is working fine, correct? 

On this basis alone, I’d say the seller deserves a Positive rating feedback on US Audio Mart. 
 

Now let’s account for the user error (not being familiar with the unit, non-descriptive manual, whatever the reasons may be). To be fair, there was a user error. 

Now, in that feedback you can mention less than desired post sale support. That is technically a reason to downgrade it to Neutral rating, but I probably wouldn’t do it.

I’d leave a Positive feedback on USAM, expecting the same to be left for me, and express my dissatisfaction with post sale support, attitude, what have you, thru an email. Best thing to do is working this out in email first, civilly, then exchange feedback.

I’ll let others weigh in if you need additional thoughts, but this is just how I would tackle it.

@audphile1 

Yeah, that sounds like a plan.  The seller sold me a great DAC for a great price.  Positive feedback warranted.  Done.

I kept him apprised of the difficulties I was having getting the unit to operate.  I suggested that if the DAC needed to be sent to Bricasti that he should bear some financial responsibility.  Maybe, I jumped the gun on that, but instead of being supportive, he became antagonistic, attacked my credibility, and essentially implied that I was at fault, and a liar.  He knew nothing about the component he sold me and indicated as much, when he suggested that I may have blown a fuse.  There's more, but I won't bother with the details,

For a seller with a 20 year spotless record, I expected better than that.  If it sounds like I overreacted, than I'll just thank him for doing business and fade into the ether.  Otherwise, I think he needs to know that I expected better post sales support.

Rant over.  😎

Rich…you got a very good DAC and I’m sure you will enjoy it when you get your streamer back up and running. 

@audphile1 

You are correct sir.  In the absence of my streamer, I hooked my laptop and Qobuz up to the Bricasti tonight via the Mirage USB cable.  It sounds pretty, damn good.

I contacted The Cable Company today.  I bought the Mirage from them. They will loan me the Audience Studio One for two weeks.  I just pay for postage to/from.  Retail is $1,000 for 2M.  May pull the trigger on Monday just for the heck of it.  More to come.