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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
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tonykay
1,301 posts
 
I'm not a big fan of TMR but they probably took the week off. It is the holidays, after all. Try to relax, I don't think they went out of business.
uberwaltz's avatar
uberwaltz
13,381 posts
 
Hopefully the OP will come back and update us on the conclusion to this saga.
the_treble_with_tribbles
43 posts
 
I’m not an expert with credit cards dealing as a merchant, but I think if it is a disputed charge there are negative repercussions to the merchant. I think there is a fee they’ll have to pay, and their "reputation" will be hurt with the credit card company.

So I think the advice by georgehifi to immediately dispute the charge because "it doesn’t hurt anyone" is incorrect. georgehifi’s further basing on the technical " Saying bluntly "were [sic] closed" with no merry xmas/happy new year is a bit disconcerting" is in my opinion disconcerting. So now we not only need the information that they’re closed, during a time of year where it is very common for businesses to be closed, if they don’t say "merry xmas/happy new year" we’re going to be upset?

The Fair Credit Billing Act of 1974 gives people 60 days to dispute charges, so I don’t know why after two or three or even five days somebody would be in a panic, and posting on the Audiogon forum.

uberwaltz's avatar
uberwaltz
13,381 posts
 
Love the handle there.
A Trekkie indeed!
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