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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
almarg's avatar
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almarg
9,670 posts
 
To add to what has been said about the Fair Credit Billing Act, the 60 day period is measured from the date of the billing statement issued by the credit card company on which the disputed charge first appears.  So in many cases that period may extend closer to 90 days from the date of the transaction than to 60 days.

The Act is intended to address billing errors and various other issues in addition to non-delivery of goods.

Regards,
-- Al
 
twoleftears's avatar
twoleftears
5,320 posts
 
Will someone please alert Josh, aka @tmraudio, that there's a second thread blowing up.
mmorrison55
32 posts
 
Per their site...

Where is my item? Has it shipped yet?

Most orders are shipped within one day of purchase. An automated email with tracking information is sent at that time to the email address associated with your payment (usually your PayPal email).

If you did not receive this email notification, please check your junk folders. If you still need assistance tracking your package, please send a note to our friendly shipping department, and they will gladly assist you. Contact Shipping


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tmraudio's avatar
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tmraudio
18 posts
 
Sigh... I have communicated with Mr. Bell and we shipped his order yesterday. He entered his email address incorrectly when he placed the order on our site. Thus, all emails were being sent to an invalid address. And yes, we closed operations and gave our employees both 12/24 and 12/25 off to be with friends and family. Our email auto-responders and voicemail message reflected this. I think next time, we will are a banner on our website as well. We’re still short-staffed with many traveling for the holidays, but it’s business as usual otherwise. We have hired 5 new full-time employees over the past few weeks in anticipation of another busy year. We will continue to improve our service and fulfillment times across the board. It’s a little disappointing to see folks jump straight to the forums when there’s a hiccup, but this is the skeptical world we operate in on a daily basis, and we are proud of the trust that we’ve built in this community over the past 9 years in business. Thanks again to everyone who has supported us and Happy Holidays. 
Josh (owner)
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