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What would you do?

I sold a Meridian 508.24 to a member, and upon his first week of ownership, I called to see how he was making out with his new CDP. He told me that the unit skipped and because he did a lot of recording that he could not use it. He stated that he wouldn't feel right about selling something that he knew had a problem.
After hearing him out I agreed to take it back and see for myself what the problem was.I told him that he need to isolate the unit and he came back with, "I own B&W's 800 and I know what I am doing."
Upon getting the unit I played three hours on it with no problems. I knew it wouldn't skip but felt I needed to go the extra mile with him.
I called him and told him there was no skipping when played for three hours. He stated that he couldn't use it. I sent his money back and E-Mailed him and told him I wanted to leave him a negitive feedback. I have yet to leave him feedback.
I sold the unit and lost money on the sale.
There are many members out there that have alot of wisdom on deals like this. What would you do?

Thanks,
Gary

128x128glory
hrunge
19 posts
 
If you leave him negative feedback he will come up with negative feedback for you. Some people are just hard to please. I feel you did the right thing by giving him the money back. I’m glad that most of the deals I've done on Agon have been a great experience. It's fun to talk with other audio nuts. Take your lose and chalk it up as experience.
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stne418
91 posts
 
I'm not understanding. You have your equipment back after you asked if he was happy and found out that he was not. If you do not ask to take it back then you do not get to take it back. If you are trying to please him at all costs this is what happens. It seems as though nothing happened that you did not allow. Maybe it did skip. Maybe he did not know how to isolate. Maybe you should have sold it "as-is'? Protect yourself first by clarifying the terms under which you will receive a return and how long you will allow this option.

If you offer a choice, then do not be unhappy if someone does not pick the option you prefer. Most will act in their own economic self-interest if given a choice. You made the offer right? He made his choice.

I would not leave negative feedback because it appears you volunteered for this situation to a significant degree . You could have just left him with his "as-is" purchase. I think you did a good thing! But leaving the unit was not a bad thing either. Just the deal that was made. Neverheless I would expect him to repay the cost of the ad and any shipping you paid. In other words you should have your equipment all you invested in the transaction back. If he does not, then I leave negative feedback. Then go and repost the equipment for sale and be very specific about what you will and will not do. Both buyer and seller need to understand what they are agreeing to. Exchange some e-mails on the subject. Be clear and be consistent. Make yourself happy with the transaction too.
zenieth
381 posts
 
I thought that you had to accept feedback before it was posted on the new feedback system.............
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
It already has withered and died Grant. How many negative feedbacks do you see out there now? The buyer would have to approve of the negative feedback that Gary would want to post on him for it to go through the system anyway. Who is going to approve negative feedback of themselves?

Hence the new look on AudiogoN. It's very hard to find someone with negative feedback anymore. If they do have it, it is from an older source, that predates the new, current AudiogoN feedback system.

John
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