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WORST Experience Ever in Dealing With Woodbridge Stereo NJ

WORST STEREO EXPERIENCE OF MY LIFE!  I have been buying and selling high end hifi equipment since I was 16, about 15 years now.  This shop is dishonest, very poor with communication and abandons its customers.  Ill make the story as short as possible.  I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition).  They came damaged.  I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS.        Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded.  The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back.  Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money.  They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed.  So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers.  OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me.  I am sure he will probably contact me now.  PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY.  I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined.  I have NEVER been left negative feedback,  These guys have an 85% score on Audigon.  You have been warned.



chris_michael
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cleeds
6,014 posts
 
stringreen
Once upon a time this was a great store.....I remember a guy named Igor who was very knowledgeable and helpful. Too bad about this place ...  This place was more like a social audio club ,,,,many good times there.
I had the same experience. In its heyday, this place was like the bar in "Cheers." Everyone knew your name, and there were a lot of characters there. Igor was a great guy who, sadly, died just last year. The store once had an expert full-time, fully-staffed service department. It was run by "Little Mark" and when Woodbridge bought out the old Purdue Radio Co., its tech Ray came with the deal. If you needed an amp repaired, a tuner aligned or a tape deck set up, Woodbridge could do that for you.

I had nothing but excellent experience with the store, and mainly stopped doing business there because they abandoned the Audio Research line.

I know Tom to be an honest, straightforward guy. While it's true I haven't spoken with him or been in the store in years, I'm a little dubious about the claims made by the OP. There are two sides to every story. There's obviously something amiss here, but it isn't clear to me what it is exactly. I hope someone from Woodbridge chimes into this thread with their version of events.
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tonykay
1,304 posts
 
Very sad story! Just another example of why "cash and carry" is the best method. I know it's not always possible, and most long-distance purchases involving shipping turn out fine, but I'll bet Chris Michael wishes he had picked up his speakers personally. 
rsf507
2,347 posts
 
bcowen is correct, it's the person who ships either UPS or FedEx that MUST initiate the claim, not the receiver. Once a claim is received then the shipper contacts the receiver and will come-out to see the package and verify if there's a claim that can be made. A dealer like Woodbridge would know this and for them to try any other way tells a lot about them.
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hifiman5
1,832 posts
 
Years ago after sending my Vandersteen Model 3s to California for upgrading, a UPS fork lift operator gashed through the carton, damaging the speaker.  I received a courtesy call from Vandersteen to inform me of the damage.  They had already filed a damage claim with UPS who ended up paying Vandy to fix the speaker.  When I received the upgraded speakers, Vandersteen included a receipt from the UPS transaction for my records.  That, ladies and gentlemen, is how it should be done!

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