Tubes108 is fabricating this whole thing. No product can work with diodes reversed and would never had made it out of the shop as it would not have even powered up properly! Anyone who knows electronics knows that. What he is suggesting is that we don't test our gear nor do we play it; anyone who knows electronics knows that such things would be foolhardy and would put a company out of business in a short time. We have been at it since 1976...
You will notice that over time his story has changed...
In an attempt to be proactive I emailed him about this issue a three days ago (having finally sorted out that it is possible through the audiogon feedback mechanism even when his moniker is not email enabled) to see if I could get to the bottom of this and have got no response other than this public attack. I'm not that hard to contact, I have one of the oldest email addresses in the world, and the phone number is 651-690-2246.
Here is the text of my email to Tubes108:
I finally sorted out that you can be contacted through your feedback panel
Hello Ian,
I also sorted out through the feedback panel that your first name might be Ian.
So- perhaps you could enlighten me about your experience. First, you could start with your name- as it might help in me recalling something about this. The problem I have been having with your posts is that usually I can recall something about the problem from my end- in this case I do not recall anything about it, which suggests that you may not have contacted us and informed us fully about the situation. Or- it may be that its made up. Since we never have stocked stranded wire for hookup purposes as explained in my posts, I have gone with the latter. So- care to discuss it?
Sincerely,
Ralph
Apparently, the answer is 'no'; IME if someone is unresponsive like this its because they don't have the guts to talk to me face to face; if these events had really happened that would have been no problem.