805D4 Cosmetic Issues


Damaged parts

 

Normal parts

https://www.youtube.com/watch?v=bHgc9uB1SQ4

https://www.youtube.com/watch?v=WH7gpYeX6g8

 

I have the following issues with my recently purchased 805d4.

 

The woofer housing appears to be scratched or has a poor finish.

 

I have requested an exchange.

The local dealer and the importer are giving me negative answers.

 

What is your opinion on this?

 

Thanks

jazz4jaz

Who is the dealer, if they don’t make this right let the public decide by choosing to use them or not.  I agree with you if they were sealed and you opened in this condition 

How did you pay for these ?  PayPal ,or credit card , first ship them back , ask for a replacement if they Donot , file a complaint .

B& W on there lower line now all madein China, NG ,

this line is around $9k retail is that correct ?  Any company. With any integrity 

have A QC dept , this should have never went into a box Everyhis is a disgrace 

you can tell them to you will file a complaint with the FTC Federal Trade Commision.  Who did you buy these from , were they bought new from a store ?

there is a lot of information left out . Email me or tell everyone on line ,no credible store would allow this this sounds like a scam.

I have known the B&W brand for years , the inspect and pack each speaker in their 

top range which your speakers are ,anyone with half a brain 🧠 brain would inspect the polished head and see this defect , this should have been rejected at the plant and repainted. No driver ever should have went in there , this is a disgrace .

I would send these literally 3-4 emails to B&W U.K ,as well as the distributor 

how long has this been ? You needto act on these NOW.

how did you pay for these and how long ago ? Never put anything on layaway ,why you loose the 90. Day claims with credit card companies .  We cant help you if you don’t explain  these could be fakes also , I have never seen this condition ever in any stores or homes .

@cfarrow @uncledemp @audioman58 

I received a new communication today.
The dealer spoke with the importer again and it looks like it will be an exchange and they will let me know for sure tomorrow.
I wish I could tell you about the dealer, but this is Korea, so I don't think I can help you choose a dealer.
I will update you on the progress tomorrow.
If the exchange doesn't work, I'll try the method you mentioned.
Thank you for your help.