One thought: some of the Io units have fuses mounted on the circuit board inside the case. Later production units eliminated these, but my unit has them. If you're comfortable opening the case, do so and take a look for a typical BUSS style fuse (glass with metal end caps) mounted on the circuit board and check that fuse. Jim now manufactures the Io with this fuse bypassed and inoperable because it tripped to easily and proved not to add any real value in protecting the circuit. I had this fuse trip on me once several years ago and Jim had to tell me about it's existence. I replaced it and have not had another problem.
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