Another UPS Horror Story

"04-01-15: Jmcgrogan2
Zd542, yes, the buyer should certainly help out the seller process his claim, and I have done that. However, the shipping company does not pick up the package and take it away until I have my money back. "

I didn't know you could do that. For the most part, though, I use Fedex Ground and not UPS, so they must have different rules. What do you do if the buyer doesn't accept the package? I'm guessing that you just wait until the box gets back to you first, and then file a claim.

"What would you do with no UPS??"

Use FedEx for my transactions, which is what I do already.

The rest, I'd let Amazon figure out!

John

04-03-15: Zd542
I didn't know you could do that. For the most part, though, I use Fedex Ground and not UPS, so they must have different rules. What do you do if the buyer doesn't accept the package? I'm guessing that you just wait until the box gets back to you first, and then file a claim.

Actually, the normal claim process you cannot take the box to UPS/FedEx and ship it back. They have to send an agent to your home to inspect it and pick it up. I had this happen just about two months ago. The seller made arrangements for FedEx to come to my house and pick up the damaged unit. I had the seller return my money before I agreed to wait around for hours for FedEx to arrive. After all, he would not have shipped the package to me if I hadn't paid him first. The process works the same in reverse.

So yes, I assisted the seller in filing his claim. I took photos of the box and unit, and spent 6 hours waiting for FedEx. However, I get my money refunded first. I have done this from the other end too. That is what being a good seller is all about. A buyer should not get screwed due to a shipping problem, that is the risk of the seller, who packed and took out the insurance.

If a buyer refuses delivery because of a damaged looking box, I would ask them to take photos for me, then I would refund their money before I received the unit back. The seller waiting to process a claim through his insurance should not tie up the buyer.

In my example, I received my money back a couple months ago. The seller received the item back, confirmed that it was malfunctioning, and sold it again, as is, stating that the left channel was malfunctiong, for just over half of what I paid for it. He is still waiting for the insurance claim to clear. Should the buyer be forced to wait 2, 3, 4 months or longer for a claim to process? I don't think so.

Well in my case the seller, which I didn't know upfront, has no money to refund back. I spoke with his arresting officer in NJ and his wages and everything else get garnished by the court.

Also, since the amp was damaged beyond repair, my holding on to it and not giving it back to UPS would have really not made any difference. I would just have a 60 pound doorstop sitting around.

UPS is supposed to be inspecting the amp today.

Next time use a credit card through PayPal. Problem solved.
I even got my money refunded when I bought from a crook and never received my purchase.
Paying with cash, check, money order is too risky these days, I only do it if I know the seller well.