04-03-15: Zd542
I didn't know you could do that. For the most part, though, I use Fedex Ground and not UPS, so they must have different rules. What do you do if the buyer doesn't accept the package? I'm guessing that you just wait until the box gets back to you first, and then file a claim.
Actually, the normal claim process you cannot take the box to UPS/FedEx and ship it back. They have to send an agent to your home to inspect it and pick it up. I had this happen just about two months ago. The seller made arrangements for FedEx to come to my house and pick up the damaged unit. I had the seller return my money before I agreed to wait around for hours for FedEx to arrive. After all, he would not have shipped the package to me if I hadn't paid him first. The process works the same in reverse.
So yes, I assisted the seller in filing his claim. I took photos of the box and unit, and spent 6 hours waiting for FedEx. However, I get my money refunded first. I have done this from the other end too. That is what being a good seller is all about. A buyer should not get screwed due to a shipping problem, that is the risk of the seller, who packed and took out the insurance.
If a buyer refuses delivery because of a damaged looking box, I would ask them to take photos for me, then I would refund their money before I received the unit back. The seller waiting to process a claim through his insurance should not tie up the buyer.
In my example, I received my money back a couple months ago. The seller received the item back, confirmed that it was malfunctioning, and sold it again, as is, stating that the left channel was malfunctiong, for just over half of what I paid for it. He is still waiting for the insurance claim to clear. Should the buyer be forced to wait 2, 3, 4 months or longer for a claim to process? I don't think so.
