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Anyone else get burned Boltz

Purchased an extension rack for one of my Boltz Racks back in November of 2022 that still has not shipped. Been having frequent emails back and forth with a Heather there who has thrown out evert excuse beside they do not have money; had employees out due to covid, supply chain issues, waiting for a part for a machine and now a machine is broke. Really bummed as I really like their product and needed to add on, but it looks as if it is not going to happen. Heather said they would reverse the charges on my credit card, but it’s been a couple weeks after the 3-5 days they said it would take. Finally contacted my card provider and they are going to do what they can but I am guessing Boltz is gone as they don’t answer the phone or return calls. I'm sure people are buying less storage media racks as most are streaming which didn't help this company. Curious if others have had a similar experience with Boltz Furniture?

adg101
dnath's avatar
dnath
38 posts
 

I had no luck contacting them via phone or email as well. It would have been convenient to get an expansion but this may be a blessing in disguise, I hated how CD/SACDs would fall behind them when adding or removing discs if you didn't immediately bring the sliders in/out to hold the stack. And I never liked the cold industrial warehouse look of them. Decided to sell my racks and will be looking into commissioning some custom real wood shelving in Ikea Gnedby style. 

mugwump3
3 posts
 

I was also a victim of Boltz.com.  I placed an order in December 2023 and was in contact with Heather on a monthly basis until I finally cancelled the order in November 2024.  I gave them 11 months to fulfill the order because they were a reputable company in the past and I had purchased 8 other products from them since around 2005.

They have become a fraudulent company and I have been submitting complaints with Arkansas AG to have them taken down.  Unfortunately I could not get my charges reversed since my cancellation was greater than 60 days.

Spread the word.  The website is still up but judging by the online complaints they have not shipped any product in the 2024 calendar year (and possibly for a good portion of 2023).

adg101 OP
1,063 posts
 

@mugwump3 

Sorry to hear that. I was actually going to call them as I still need a couple stands. I was hoping they got back on their feet. Yesterday reading their website it appears things are fine as they talk about being closed for Thanksgiving and wishing everyone a Happy Thanksgiving… what a joke. I have a friend with a CNC Plasma Table so I’ll draw the template and build my own. All my other stands are the bare metal with clear coat so that makes it even easier. 
 

I'm sure the drop in physical media has killed them and the pandemic didn’t help. Total scam they’re acting like things are great, taking credit card transactions and keeping their site up. Too bad as they made a great product. 
 

My credit card was able to reverse the fees after several months. I think they had to run it through their fraud department but they did get the charge reversed. Likely they have closed their bank account by now but how they can still accept credit cards I would think they have some financial institution tied to something. 
 

Hope you get something figured out and charges reversed. Good luck

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