Audio Desk & it's service

DETAILS: Bought the Audio Desk RCM despite having 2 other RCM , namely , Loricraft PRC4 & VPI 17f. It's so convenient that I cleaned every single I bought unlike previously. Unfortunately not very reliable . Within 1 month , it's spoiled & I need to send it back to Germany for repair . Took a long while to get it back , something like 2months. Recently after cleaning 3 LPs, I smelled smoke coming out for the machine & promptly informed my dealer about it who suggested I write in to Audio desk . After repeated attempts over 2 months + , all I get is silence . Meanwhile my dealer has been trying to get in touch with audio desk & received the same treatment . Was wondering what happen & I decided to test the availability of Reiner , the owner of Audio desk by requesting to purchase 10 units of Audio desk . Guess what ? I received immediate response within 24 hours . Talking about lack of service !!! Anybody has problem getting their RCM service ? Pls advise . Somebody in Germany told me to take it to the tallest floor in my office & take aim & throw it into a dustbin!!!